Return Policy

When your order doesn't show up

Choosing our FREE SHIPPING (Without Tracking) at checkout means we'll hand over a Proof of Shipping, but you won't be able to follow the package's journey. The risk of it not reaching your door sits with you. That said, if 60 days pass and there's still no sign of it, we'll escalate things internally and issue a full refund, no questions asked.

For any order over $75, we strongly suggest picking STANDARD SHIPPING (With Tracking). It lets you monitor every step until the parcel is safely in your hands.

Making changes to an order

Need to tweak or pull the plug on an order? Reach out immediately with your order number and the change you're after. We'll confirm once it's done. But here's the hard truth: any cancellation after an order is placed triggers a fee of 30% of the Total Price, regardless of the time the order has been placed (even if it is just a second later). The merchant processor/credit card charges us a fee for cancellations, and that cost is passed on. Once an order is packed or shipped, it's locked in and cannot be canceled.

Sending back an unwanted item

You have 45 days from receiving your order to get in touch and start a return. When you do, include your order number and the reason for your return. Our team will review the request and, if it's approved, send you the next steps.

We only accept returns for items bought directly from https://standupthreads.com. If you purchased through one of our authorized retailers, you'll need to handle the return with them.

The item itself needs to come back to us unused, in the same condition we sent it, and tucked inside its original packaging. Stains, folded cards, broken seals/ plastic foiling broken are dealbreakers—we won't accept the return. The same goes for anything that's been personalized; those products cannot be refunded or exchanged. We also can't take back items purchased through retailers, incorrect products you bought, or anything damaged through customer mishandling. Returns without a receipt may be refused, and Standupthreads reserves the right to deny any return.

When something is wrong with your item

If you received a faulty unit, the wrong product, or something you're just not satisfied with, contact our Customer Support team to kick off the return process. You'll need to provide the following details:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product
  • Complete delivery address
  • Contact telephone number

In some situations, we may require that video or photo of the defective product as proof before we can process a refund or replacement.

Getting your money back

Processing returns may take up to 14 business days from the day we receive your return. We'll send you an email confirmation once it's been handled. For non-defective items, the refund excludes all shipping and handling fees; whether it's a full or partial refund depends on the specific situation.

All refunds go back to your original form of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. If you're waiting for a credit to appear, check with your bank or card company—it can take a bit of time for them to post it to your account.

To get the return address, email our Customer service at [email protected].