Shipping-policy

While most deliveries arrive on time, rare delays can occur that are outside our control, including customs holds.

When Packages Are Delayed

Delivery times are estimates, and in rare instances, a package may take longer than the listed time frame. These delays are not within our control. Customs processing can also extend delivery times in some cases.

If Your Item Arrives Damaged or Goes Missing

Standupthreads can accommodate for damaged items and packages lost in transit. To initiate this process, proof must be received within 5 days of you receiving the goods. Without this proof within the 5-day window, we cannot proceed with an accommodation.

Returning an Item: Who Pays?

The cost of return shipping is your responsibility. All shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount. Standupthreads covers the shipping cost only when an item is damaged and needs to be replaced.

Exchanges and Delivery Time

The delivery time for an exchanged product varies based on your location.

A Note on Our Overseas Sourcing

Our products are primarily sourced from overseas, which can contribute to longer delivery times. We are not responsible for packages that are undelivered due to an incorrect address provided by the customer.

To report a damaged item or a package lost in transit, you must contact us at [email protected] with proof within 5 days of receiving your order.